Depot & LoginBenutzereinstellungenClient Zone

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Client Zone

In your Client Zone, you can see important documents at a glance and be instantly updated with the latest news.
Get to know LYNX+’s Client Zone in just a few steps:

Login

In the menu at the top right corner, click on the profile icon and select Client Zone.

Select a category

Choose between unread messages, documents or reply to an open request.

All about your account

If you wish to trade other financial products such as options and futures, you must take a knowledge test which you can request from our Customer Service.

FAQ

Why can’t I upload my file?

The following file types are allowed: .pdf, .jpg. jpeg and .png.

Why was my identity document not accepted?

The provided identity document has to be fully visible and readable. It has to be valid for at least one more month.

Driver’s licenses are not accepted as identity documents.

Can I access the Client Zone from a mobile device?

Yes, you can simply log into LYNX+ by using the browser on your mobile device and navigate to the Client Zone by following the steps in the article above.

How long does it take to process my knowledge assessment?

After completing a knowledge assessment, please inform your local Service desk.

Processing the knowledge assessment will happen in 1-2 workdays and you will be informed when the trading restriction is lifted from your account.

Where can I find my year overview in the Client Zone?

You can find the year overview in the Client Zone under Documents & Messages. Here you will be able to choose between Messages, Documents and Cost Information. The year overview will be available in the Documents tab.